1. Introduction

MSU Marketplace (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use msumarketplace.com.

2. Information We Collect

We may collect the following information:

• Personal information such as name, email, phone number, and university affiliation.
• Information about items, services, or hostels listed on the platform.
• Transaction information when engaging with Featured Shops or Top Services.
• Usage data such as login times, pages visited, and interactions within the platform.

3. How We Use Your Information

Your information is used to:

• Facilitate buying, selling, and service interactions.
• Verify hostel listings and maintain safety standards.
• Feature Shops or Top Services based on activity, reviews, and eligibility.
• Communicate important updates, notifications, or customer support responses.
• Improve and personalize your experience on the platform.

4. Sharing of Information

We do not sell your personal data to third parties. We may share information with:

• Admins for verification of hostels, listings, or featured content.
• Service providers assisting with technical support or hosting.
• Authorities if required by law or for safety/security purposes.

5. Security

We implement reasonable technical and administrative measures to protect your information. However, no system can guarantee absolute security.

6. Your Rights

You may:

• Access and update your personal information.
• Request removal of personal data where applicable.
• Report any misuse or breach of your information through our support channels.

7. Cookies and Tracking

We may use cookies or similar technologies to enhance your experience and analyze usage patterns.

8. Children’s Privacy

MSU Marketplace is intended for students and staff of universities. We do not knowingly collect personal information from minors under 18.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated, and continued use implies acceptance of the updated terms.

10. Contact Information

If you have any questions or concerns regarding your privacy, please contact us:

• Email: support@msumarketplace.com
• Phone: +254 791 294 929